Terms and Conditions

Terms and Conditions Online Shop

Granites Pinhel, Lda.

1. Scope and object of the General Conditions Store

The General Conditions are intended, with the order form, and the other items referred to therein, to regulate the terms and conditions that govern the provision of the Online Shop Service www.granitospinhel.pt ( “Service” or ” shop “) by granites of Pinhel Ltd, headquartered at Av. City Guard, No. 5, 6400-374 Pinhel under the single registration and collective person identification No. 504 138 073, with registered capital of € 5,000.00 , hereinafter referred Granites Pinhel.

Service consists of the provision, through the www.granitospinhel.pt address access to Online Store that in addition to providing information relating to a set of products and / or services, allows the user, electronically, order products disclosed therein, the terms and conditions described herein.

Ordering products should be made by users aged over 18 (eighteen) years (individuals under the age must have consent of their representatives). The data and information transmitted by the User shall enjoy full legal effect, recognizing the User purchases the electronic and can not claim that lack of signature for breach of obligations.

2. Product Information and Content

The Granites Pinhel will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur. If you purchase a product that has different characteristics to presented online, has the right to terminate the purchase agreement pursuant to applicable law (right of withdrawal – see point 9).

The Granites Pinhel will do everything possible to send all the products ordered, but it is possible that in certain cases due to causes hardly controllable by granites Pinhel, as human errors or incidences in the computer systems, it is not possible to provide any of the products ordered by User. If any product is not available after making the order, you will be notified via e-mail or by phone. That time will be presented with the opportunity to cancel the order with the appropriate refund if you have already made the appropriate payment.

All price information, product specifications, promotions and services may be changed at any time by granites Pinhel.

3. Responsibilities

3.1 All products and services sold in www.granitospinhel.pt Online Shop are in accordance with Portuguese law.

3.2 The shop has adequate security levels, however the Granites Pinhel is not liable for any damage suffered by the User and / or third parties, due to delays, interruptions, errors, and communications suspensions they are based on factors beyond its control in particular any shortcomings or failures caused by the communications network or communications services provided by third parties, by the computer system, the modems, the connection software or any computer or resulting virus downloading ( “download”) through the infected file service or contain viruses or other properties that may affect the user equipment. If for some reason access error to the electronic site of the Online Shop www.granitospinhel.pt any inability to provide service, Granite Pinhel is not liable for any losses.

3.3 The data queries and information made under this service, be deemed to be made by the User, declining to Granites Pinhel any liability abusive or fraudulent use of the information obtained.

3.4 Granites Pinhel shall not be liable for any loss or damage caused by misuse of the Service that you are not directly attributable to title fraud or serious misconduct.

3.5 The Granites Pinhel is not responsible for loss or damage arising from defective compliance or fulfillment of service where this is not it directly or indirectly attributable to the title of malice or gross negligence is not responsible, inter alia, (i) errors, omissions or other inaccuracies on information available through the Service; (Ii) damage caused by user’s fault or third parties, including violations of intellectual property, (iii) the failure or defective performance resulting from compliance with court decisions or administrative authorities or (iv) failure or defective performance resulting the occurrence of force majeure, ie extraordinary nature of situations or unpredictable, outside the Granite Pinhel and that the same can not be controlled, such as fire, power cuts, explosions, wars, riots, civil insurrections, governmental decisions strikes, earthquakes, floods or other natural disasters or other situations not controllable by granites Pinhel that prevent or hinder the fulfillment of the obligations assumed.

3.6. The Granite Pinhel does not guarantee that:

i) the service is provided without interruption, be safe, with no errors or work in infinite form;

ii) the quality of any product, service, information or other material purchased or obtained through the Service meets any expectation of the User in relation to it;

iii) any material obtained in any way through the use of the Service is used by account and risk of the User, which is solely responsible for any damage to your system and computer equipment or any loss of data that results from this operation.

iv) no advice or information, whether oral or written, obtained by User or through the Service shall create any warranty not expressed in these terms and conditions.

3.7. You agree that Granite Pinhel can in no way be liable for any damages including, but not limited to, damages for loss of profits, data, content, or other loss (even if it has been previously warned by the User on possibility of such damages), resulting from:

i) the use or inability to use the Service;

ii) the difficulty of obtaining any substitute goods / services;

iii) access or unauthorized modification to personal databases.

4. Consumer Obligations

4.1. The user undertakes to:

i) Provide personal data and correct addresses;

ii) Do not use false identities;

iii) respect the limits imposed orders.

4.2. If any of the data is incorrect or insufficient, and for this reason there is a delay or inability in order processing, or any non-delivery, the responsibility rests with the user, and the Granite Pinhel declines all responsibility. If the consumer violate any of these obligations, the Granite Pinhel reserves the right to eliminate future purchases, block access to the store, cancel the provision of any other services provided by both the granites Pinhel the same user; and further, not to allow the user further access to some or any services provided by granites Pinhel.

4.3. It is expressly forbidden the use of goods and services purchased for business purposes, including for the purpose of resale of goods.

5. Privacy and Personal Data Protection

5.1. The Granites Pinhel guarantees the confidentiality of all data provided by users.

5.2. The personal data identified in the order form as mandatory supply are essential for providing the Service by granites Pinhel. The omission or inaccuracy of the data provided by the User are your sole responsibility and can lead to the refusal to provide the Service by Granite Pinhel.

5.3. The User’s personal data will be processed and stored and are intended to be used by Granite Pinhel under contractual and / or commercial relationship with the user, and if authorization by the user for the marketing Manufacturing granite articles and rocks nec

5.4. Under the applicable legislation, is guaranteed to the User, without additional charges, the right to access, correct and update their personal data, directly or through written request, as well as the right to object to their use for the intended purposes in above, and therefore to contact the entity responsible for processing the personal data: Granite Pinhel, Lda.

5.5. The Internet is an open network, so the User’s personal data, other personal information and content hosted on the Service may move on without security network running, including the risk of being accessible and used by unauthorized third parties to the effect may not Granitos Pinhel be held responsible for such access and / or use.

6. Cancellation of orders

6.1 At the request of the User

The user can make the cancellation of your order asking it to Granite Pinhel through the phone number or e-mail stating the order number, which will be accepted provided that it has not yet been processed. After processing, the Granite Pinhel will attempt to deliver the same, but the user has the option not to accept.

For the purposes of cancellation the User must provide the following data to Granites Pinhel:

a) Order number

b) Tax ID number that placed the order and delivery address

6.2 By decision of Granite Pinhel

The Granites Pinhel reserves the right to not process orders when checking some inconsistency in the personal data submitted or observe misconduct by the buyer. The Granites Pinhel reserves the right not to effect the processing of any order or refund, in case there are errors in the values and / or characteristics of the products when they arise from technical problems or errors beyond the Granite Pinhel.

7. Return (Resolution Law)

7.1. The poster, in the case of consumer can exercise the right of withdrawal without having you required any compensation within fourteen (14) days from the day on which the consumer acquires physical possession of the property.

To exercise this right, the user can use the template shown below, and indicate all your identification data, the subscribed service you want to solve and the subscription date. The communication must be made by letter, by returning the acquired right, or other suitable and susceptible evidence within the above timeframe.

The consumer shall within fourteen (14) days from the resolution of the communication date return the goods to Granites Pinhel under appropriate conditions of use, without any alteration of the product.

Draft form for free resolution (just fill out and return this form if you want to terminate the contract)

– To [here the name, geographical address and, where applicable, the fax number and the email address of the trader]:

– Hereby communicate / communicate (*) that I / We (*) my / our (*) purchase and sale agreement for the following well / for the provision of the following service (*) – Ordered on (*) / received in (*) –

Name (s) of consumer (s) – Address (s) of consumer (s) – Signature (s) of consumer (s) (only if this form is notified on paper). (*) Delete as appropriate.

The package must be returned complete, as delivered and accompanied by all the documentation received, inter alia, the following documents: bill of sale and the document that proves the receipt of the product. The packaging and the indicated documents shall be sent without charge to Granites Pinhel to the following address:

Granitos de Pinhel, Lda

Av, Cidade da Guarda, nº5

6400-374 Pinhel

If You opt for other forms of return, the respective costs of delivery will be your responsibility.

7.2. After receiving the return in Granite Pinhel will be returned to the User the amount corresponding to the amount paid for the order (sales invoice value). If you used a promotional discount code, this value will not be refunded, or, refund will be only at the amount paid.

7.3. The method of repayment of the amount to be returned depends on the payment method of the order respective. In the case of payments by credit card and PayPal, they are credited to their account. In other cases, when given NIB information, the refund is made to the indicated bank account. Otherwise, the reimbursement is made by check to the billing address. The refund is made within 14 days of receipt of the will of withdrawal and the right of return of the receipt.

7.4. In the absence of any article components sold or if any of them is not in excellent condition, there will not be any refund of the price or the delivery, the product being returned back to the initial shipping address.

8. Defect manufacturing

8.1. In case of “manufacturing defect”, ie when they are detected errors in principle do not fall within the respective warranty, the user must return the equipment, along with a copy of the invoice and the form “Change Request / Equipment Return “form, within 14 calendar days of the invoice date, to the following address:

Granitos de Pinhel, Lda

Av. Cidade da Guarda, nº5

6400-374 Pinhel

If You opt for other forms of return, the respective costs of delivery will be your responsibility.

8.2. For the exchange of the product can be made, shall ensure that the package is complete (box, manual, warranty card, terminal and accessories) containing all the components that are in excellent condition.

8.3. In the absence of any of the elements mentioned above, or if any of the components is not in excellent condition, there will not be any exchange, the product being returned back to the user.

9. Intellectual Property

9.1. The shop is a registered site and the service provided by the site itself is the responsibility of Granite Pinhel.

9.2. You acknowledge that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

9.3. You acknowledge that any content appearing in advertising, highlight, promotion or mention of any sponsor or advertiser is protected by laws relating to copyright and related rights, the laws relating to industrial property and other proprietary protection laws, so any use of such content may only occur under the express permission of the respective holders.

9.4. The user undertakes to respect fully the rights referred to in the preceding paragraph, in particular by refraining from performing any acts that may violate the law or these rights, such as reproduction, sale, transmission or placement available to the public such content or any other unauthorized acts which have as their object the same content.

10. Conditions Security Service

10.1. You agree to comply with all applicable legal provisions, in particular, not to practice or encourage the practice of illegal or offensive acts of morals, such as the indiscriminate sending of unsolicited communication (spamming) in breach of the law apply to the processing of personal data and advertising communications via automated calling machines, and shall observe the rules of use of the Service, otherwise the Granite Pinhel suspend or terminate the Service pursuant to paragraph 13.

10.2. The User expressly acknowledges and agrees that the IP network is a public network capable electronic communications use by multiple users, and as such, subject to computer overloads, so Granites Pinhel does not guarantee the provision of the service without interruption, loss of information or delays.

10.3. The Granite Pinhel not also ensures the provision of the service in unpredictable overload situations of the systems in which it is supported or force majeure (extraordinary nature or unpredictable situations, outside the Granite Pinhel and that the same can not be controlled).

10.4. In case of interruption of the provision of service for unpredictable reasons overload the systems on which it is supported, the Granite Pinhel undertakes to regularize their operation with as soon as possible.

11. Suspension and deactivation Shop Service

11.1. Regardless of any prior or subsequent communication, Granite Pinhel may at any time, and in accordance with its sole discretion, discontinue providing the Service and or of the service to one or all users.

11.2. The Granites Pinhel reserves also the right to immediately suspend or terminate access to the Service in the following cases:

a) When the user does not comply with the conditions of use referred to in paragraph 4 and other referred to in the General Conditions;

b) When the Granites Pinhel cease access to the Lodge, by prior communication with an advance of 15 days from the date of termination.

11.3. The suspension or termination of service by Granite Pinhel under the preceding paragraphs, no matter the right of the User or third parties to any compensation or other compensation, not being able to Granites Pinhel be liable or any unencumbered way, for any consequence resulting from suspension, revocation, cancellation of service.

11.4. In the above situations, the Granite Pinhel notify the user in advance so that it can, wanting to safeguard the contents of your parcel viewing area within three (3) working days of the email sending or availability of information on the main service page.


12.1. Without prejudice to other forms of communication provided for in the General Conditions, the notifications made to the user that relate to the Service, including changes to the General Conditions, may be made to the email address of the user by SMS or telephone contact .

12.2. You agree to receive any communication and / or notification relating to the Online Shop to the address, contact number and or email address ( “email”) indicated in the ordering process.

At any time, you can request not to receive these communications and / or notifications via the Contact Form or through the option “Do not receive the Newsletter” inscribed on each Newsletter.

13. Technical Settings

13.1. Notwithstanding the following paragraph, the Granite Pinhel can change the Service and / or the technical conditions for the provision of the same and the respective rules of use, shall disclose to the User such changes with a minimum of fifteen (15) days .

13.2. The version in every moment into force of these General Conditions and its annexes is available on the electronic site www.granitospinhel.pt


14.1. Whenever Granite Pinhel deemed necessary or convenient to optimize the browsing experience and / or improve connectivity conditions, you may remotely reformulate the network settings.

14.2. Without prejudice to the following paragraphs, and given the innovative nature of the service and technological developments that may be subject to Granites Pinhel can change the technical specifications of the same whenever it is deemed convenient to adapt it to any technological developments.

14.3. The Granite Pinhel does not guarantee however the user making any upgrades or improvements in service.

14.4. Some upgrades or new features of the Service may be available only against payment of the User and / or subscription for the same, Specific Terms of Service.

15. Complaints

15.1. The User can submit any contractual disputes, the mechanisms of arbitration and mediation that are or may be legally constituted and complain to the Granite Pinhel acts and omissions that violate the legal provisions applicable to the purchase of goods.

15.2. The complaint must be filed within fourteen (14) days from the knowledge of the facts by the User, registered in the Granite Pinhel information systems that will decide the complaint and notify the person concerned within 14 (fourteen ) days from the date of its receipt.

16. Applicable Law

The Agreement is governed by Portuguese law.